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["Odpowiedzi na pytania zawarte w pierwszej i drugiej części ankiety."]
["czynniki kształtowania satysfakcji klienta",null,"RESPONDENCI - ILOŚĆ PUNKTÓW",{"$nulls":20},"suma respondentów","suma punktów","średnia ważności","wskaźnik ważności w %","średnia satysfakcji","ocena satysfakcji"]
[null,null,"I","II","III","IV","V","VI","VII","VIII","IX","X","XI","XII","XIII","XIV","XV","XVI","XVII","XVIII","XIX","XX","XXI"]
["uprzejmość, kultura obsługi klienta","ważność",3,2,2,0,3,3,3,3,3,3,2,3,2,3,2,3,2,3,3,3,2,20,{"$f":"SUM(C4:W4)","v":53},{"$f":"Y4/X4","v":2.65},{"$f":"Z4/Z20*100","v":13.053381397990172}]
[null,"satysfakcja",2,2,3,0,3,3,2,3,3,3,3,3,2,3,3,3,2,3,3,3,2,null,{"$f":"SUM(C5:W5)","v":54},null,null,{"$f":"Y5/X4","v":2.7},{"$f":"AB5*AA4/100","v":0.35244129774573468}]
["wiedza i kompetencja pracownika urzędu","ważność",3,2,2,0,3,3,2,2,3,3,2,3,2,3,2,3,3,3,3,3,3,20,{"$f":"SUM(C6:W6)","v":53},{"$f":"Y6/X6","v":2.65},{"$f":"Z6/Z20*100","v":13.053381397990172}]
[null,"satysfakcja",2,2,3,0,2,3,2,3,3,3,3,3,2,3,3,3,2,2,3,3,2,null,{"$f":"SUM(C7:W7)","v":52},null,null,{"$f":"Y7/X6","v":2.6},{"$f":"AB7*AA6/100","v":0.33938791634774446}]
["terminowość załatwiania sprawy","ważność",2,1,2,0,3,3,3,2,3,3,2,3,2,3,2,3,2,3,3,2,3,20,{"$f":"SUM(C8:W8)","v":50},{"$f":"Y8/X8","v":2.5},{"$f":"Z8/Z20*100","v":12.314510752820917}]
[null,"satysfakcja",2,3,2,0,2,3,3,3,3,3,3,3,2,2,3,3,3,3,3,2,1,null,{"$f":"SUM(C9:W9)","v":52},null,null,{"$f":"Y9/X8","v":2.6},{"$f":"AB9*AA8/100","v":0.32017727957334385}]
["warunki lokalowe urzędu","ważność",2,2,1,0,2,3,2,2,2,3,2,3,3,0,2,3,2,3,2,2,2,19,{"$f":"SUM(C10:W10)","v":43},{"$f":"Y10/X10","v":2.263157894736842},{"$f":"Z10/Z20*100","v":11.147872892027356}]
[null,"satysfakcja",2,3,2,0,3,3,3,3,1,2,3,3,3,0,3,3,2,3,2,3,3,null,{"$f":"SUM(C11:W11)","v":50},null,null,{"$f":"Y11/X10","v":2.6315789473684212},{"$f":"AB11*AA10/100","v":0.29336507610598306}]
["uzyskanie pełnej informacji na temat załatwienia sprawy","ważność",2,2,2,3,2,2,2,3,3,3,2,3,3,3,2,3,2,3,3,2,3,21,{"$f":"SUM(C12:W12)","v":53},{"$f":"Y12/X12","v":2.5238095238095237},{"$f":"Z12/Z20*100","v":12.431791807609688}]
[null,"satysfakcja",3,2,3,1,3,3,3,2,3,3,3,3,3,3,3,3,2,2,3,2,1,null,{"$f":"SUM(C13:W13)","v":54},null,null,{"$f":"Y13/X12","v":2.5714285714285716},{"$f":"AB13*AA12/100","v":0.31967464648139199}]
["czas oczekiwania na przyjęcie przez urzędnika","ważność",2,1,3,2,2,2,2,3,2,3,2,3,2,3,2,3,2,3,3,2,3,21,{"$f":"SUM(C14:W14)","v":50},{"$f":"Y14/X14","v":2.3809523809523809},{"$f":"Z14/Z20*100","v":11.728105478877064}]
[null,"satysfakcja",2,2,3,2,3,3,3,2,3,2,3,3,3,2,3,3,2,3,3,3,1,null,{"$f":"SUM(C15:W15)","v":54},null,null,{"$f":"Y15/X14","v":2.5714285714285716},{"$f":"AB15*AA14/100","v":0.30157985517112451}]
["dostęp do informacji, formularzy i ich czytelnośći (BIP)","ważność",3,2,3,2,3,3,3,3,3,3,2,3,0,0,2,3,0,3,3,2,3,18,{"$f":"SUM(C16:W16)","v":49},{"$f":"Y16/X16","v":2.7222222222222223},{"$f":"Z16/Z20*100","v":13.409133930849446}]
[null,"satysfakcja",2,3,2,2,3,3,2,2,3,2,3,3,0,0,2,3,0,2,3,2,2,null,{"$f":"SUM(C17:W17)","v":44},null,null,{"$f":"Y17/X16","v":2.4444444444444446},{"$f":"AB17*AA16/100","v":0.32777882942076425}]
["pomoc w wypełnianiu dokumentów","ważność",3,1,3,0,3,3,3,3,3,3,2,3,3,2,2,3,0,0,3,1,3,18,{"$f":"SUM(C18:W18)","v":47},{"$f":"Y18/X18","v":2.6111111111111112},{"$f":"Z18/Z20*100","v":12.861822341835181}]
[null,"satysfakcja",3,3,3,0,2,3,2,3,3,3,3,3,3,3,3,3,0,0,3,2,2,null,{"$f":"SUM(C19:W19)","v":50},null,null,{"$f":"Y19/X18","v":2.7777777777777777},{"$f":"AB19*AA18/100","v":0.35727284282875504}]
[{"$nulls":13},"suma ważności czynnika",{"$nulls":11},{"$f":"SUM(Z4:Z19)","v":20.30125313283208},{"$f":"SUM(AA4:AA18)","v":100},null,{"$f":"SUM(AC4:AC19)","v":2.611677743674842}]
[{"$nulls":13},"SATYSFAKCJA NA POZIOMIE",{"$nulls":13},{"$f":"(AC20*100)/3","v":87.055924789161395},"%"]
[null,"Raport z badania satysfakcji klientów 2015-2016",{"$nulls":25},"Strona 3 z 5"]

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