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["Odpowiedzi na pytania zawarte w pierwszej i drugiej części ankiety."]
["czynniki kształtowania satysfakcji klienta",null,"RESPONDENCI - ILOŚĆ PUNKTÓW",{"$nulls":14},"suma respondentów","suma punktów","średnia ważności","wskaźnik ważności w %","średnia satysfakcji","ocena satysfakcji"]
[null,null,"I","II","III","IV","V","VI","VII","VIII","IX","X","XI","XII","XIII","XIV","XV"]
["uprzejmość, kultura obsługi klienta","ważność",2,2,3,3,2,3,2,3,2,2,3,3,2,3,2,15,{"$f":"SUM(C4:Q4)","v":37},{"$f":"S4/R4","v":2.4666666666666668},{"$f":"T4/T20*100","v":13.333333333333334}]
[null,"satysfakcja",2,3,3,3,2,3,3,2,2,2,3,3,3,3,2,null,{"$f":"SUM(C5:Q5)","v":39},null,null,{"$f":"S5/R4","v":2.6},{"$f":"V5*U4/100","v":0.34666666666666673}]
["wiedza i kompetencja pracownika urzędu","ważność",2,2,3,3,2,3,3,3,2,2,3,3,2,3,2,15,{"$f":"SUM(C6:Q6)","v":38},{"$f":"S6/R6","v":2.5333333333333332},{"$f":"T6/T20*100","v":13.693693693693692}]
[null,"satysfakcja",2,3,3,3,2,3,3,2,2,2,2,3,3,3,2,null,{"$f":"SUM(C7:Q7)","v":38},null,null,{"$f":"S7/R6","v":2.5333333333333332},{"$f":"V7*U6/100","v":0.34690690690690684}]
["terminowość załatwiania sprawy","ważność",2,2,3,3,2,2,2,3,2,2,3,3,2,3,2,15,{"$f":"SUM(C8:Q8)","v":36},{"$f":"S8/R8","v":2.4},{"$f":"T8/T20*100","v":12.972972972972974}]
[null,"satysfakcja",2,3,3,3,2,3,3,2,2,2,2,3,3,3,2,null,{"$f":"SUM(C9:Q9)","v":38},null,null,{"$f":"S9/R8","v":2.5333333333333332},{"$f":"V9*U8/100","v":0.32864864864864862}]
["warunki lokalowe urzędu","ważność",2,2,2,2,2,1,2,3,2,3,3,3,1,3,2,15,{"$f":"SUM(C10:Q10)","v":33},{"$f":"S10/R10","v":2.2000000000000002},{"$f":"T10/T20*100","v":11.891891891891893}]
[null,"satysfakcja",2,3,3,3,2,3,2,2,2,2,3,3,3,3,2,null,{"$f":"SUM(C11:Q11)","v":38},null,null,{"$f":"S11/R10","v":2.5333333333333332},{"$f":"V11*U10/100","v":0.30126126126126129}]
["uzyskanie pełnej informacji na temat załatwienia sprawy","ważność",2,2,3,2,2,2,2,3,2,3,3,2,1,3,2,15,{"$f":"SUM(C12:Q12)","v":34},{"$f":"S12/R12","v":2.2666666666666666},{"$f":"T12/T20*100","v":12.252252252252251}]
[null,"satysfakcja",2,3,3,2,2,3,2,2,2,3,2,3,3,3,2,null,{"$f":"SUM(C13:Q13)","v":37},null,null,{"$f":"S13/R12","v":2.4666666666666668},{"$f":"V13*U12/100","v":0.30222222222222223}]
["czas oczekiwania na przyjęcie przez urzędnika","ważność",2,2,2,1,2,2,2,3,2,2,3,2,2,3,2,15,{"$f":"SUM(C14:Q14)","v":32},{"$f":"S14/R14","v":2.1333333333333333},{"$f":"T14/T20*100","v":11.531531531531531}]
[null,"satysfakcja",2,3,3,2,2,3,3,2,2,3,3,3,3,3,2,null,{"$f":"SUM(C15:Q15)","v":39},null,null,{"$f":"S15/R14","v":2.6},{"$f":"V15*U14/100","v":0.29981981981981981}]
["dostęp do informacji, formularzy i ich czytelnośći (BIP)","ważność",2,2,2,1,2,0,2,3,2,3,3,3,2,3,2,14,{"$f":"SUM(C16:Q16)","v":32},{"$f":"S16/R16","v":2.2857142857142856},{"$f":"T16/T20*100","v":12.355212355212354}]
[null,"satysfakcja",2,3,3,2,2,0,3,2,2,2,2,3,3,3,2,null,{"$f":"SUM(C17:Q17)","v":34},null,null,{"$f":"S17/R16","v":2.4285714285714284},{"$f":"V17*U16/100","v":0.30005515719801429}]
["pomoc w wypełnianiu dokumentów","ważność",2,2,2,1,2,0,2,3,2,2,3,3,2,3,2,14,{"$f":"SUM(C18:Q18)","v":31},{"$f":"S18/R18","v":2.2142857142857144},{"$f":"T18/T20*100","v":11.969111969111971}]
[null,"satysfakcja",2,3,3,2,2,0,3,2,2,2,2,3,3,3,2,null,{"$f":"SUM(C19:Q19)","v":34},null,null,{"$f":"S19/R18","v":2.4285714285714284},{"$f":"V19*U18/100","v":0.29067843353557643}]
[{"$nulls":13},"suma ważności czynnika",{"$nulls":5},{"$f":"SUM(T4:T19)","v":18.5},{"$f":"SUM(U4:U18)","v":100},null,{"$f":"SUM(W4:W19)","v":2.5162591162591164}]
[{"$nulls":13},"SATYSFAKCJA NA POZIOMIE",{"$nulls":7},{"$f":"(W20*100)/3","v":83.875303875303885},"%"]
[null,"Raport z badania satysfakcji klientów maj 2015",{"$nulls":19},"Strona 3 z 5"]

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